Why is churn so frequent? The number-one factor is that agencies aren’t optimally positioned, and they do not follow through on that positioning.

Customer research is essential to growing a business. But it’s also essential to content strategy whether you’re figuring it out in-house or trying to help a client figure it out as an agency or freelancer.

Is content marketing right for you? And more importantly, even if you do try it, how do you decide which channels and tactics to deploy to reach those results others are raving about?

Over the past two years, I’ve worked with well over a dozen freelance writers. Here are the four qualities I look for when hiring and evaluating talent.

Showing up everyday to help your prospects do their jobs better by teaching them about your craft is a textbook use of content marketing to foster relationships, drive inbound leads, and create sales opportunities.

There are concrete lessons from my own experience that I can pass along to help freelancers grow their businesses and possibly start agencies.

The three lessons I’ll take away from this year concern content strategy, talent, and agency growth. Here’s what I learned about how to set up successful content programs, foster a content talent pipeline, and foster predictable and sustainable agency growth.

The ultimate purpose of LinkedIn content is to surface new business opportunities by connecting a company’s executives or business development team (whoever’s posting the content) with prospects in the company’s target audience.

The story of our own positioning’s evolution is just an example. The broader lesson is that every content marketing agency or content studio has its strengths, and every buyer of content services requires different solutions. Buyers need to understand the nuances across those solutions — and sellers need to understand the granularities of what they’re selling — to foster ideal partnerships.

Not every marketing agency in the expansive universe that is contemporary marketing needs to offer every function. In fact, not only do marketing agencies and freelancers not need to do everything — they probably shouldn’t. Here’s why.

For marketing to work at maximum efficiency and effectiveness, the content marketing or PR workflow needs to be set up with trust in mind. Everyone who touches the Google doc needs to believe that the people who wrote and edited the byline, blog post, or social content before them are expert writers who are not only probably better writers than they but also better acquainted with industry best practices, journalistic norms, and content marketing strategy.

Marketers always preach the gospel of learning from past content and optimizing based on audience reactions to it. To wit, I thought I’d see what we can learn from my three top-performing LinkedIn posts over the last four weeks

There are no magic bullets or mathematical formulas that single-handedly transform a content marketing strategy into a steady stream of new business. But there are a few best practices to bear in mind if you want to drive conversations and relationships with content.

Adtech executives, heads of marketing, and PR agency leaders need to contend with three often ignored truths about content marketing. Otherwise, they risk undercutting their own marketing programs and leaving returns on the table.

For marketers and agencies, the run-up to recession means it’s time to reexamine marketing spend. But rather than giving up on long-term strategy, marketers can take calculated steps to adapt their content strategy.

Marketers often fail to generate revenue from thought leadership because they do not strategically distribute their content in ways that grow relationships and therefore revenue.

To more effectively use communications and content to drive revenue, marketers should expand their focus to channels outside of earned media, strive to build relationships via public-facing expertise, and hone content strategy based on what sparks audience feedback and pipeline.

Tech companies and agencies often hesitate when it comes to investing in content, questioning whether it’s really worth the cost. But consistent, helpful, expert content explaining what your business does without directly selling yourself is the most powerful biz dev engine available.

Content entrepreneur Brooklin Nash and social media expert Sam Hembree discuss content marketing strategy, building a content business, and social media tips.

Let’s take a look at how Monday.com’s debut Super Bowl ad spot nailed three key tenets in the business narrative playbook often overlooked by B2B and B2C companies both.